Returns and Exchanges


If the customer intends to return one or more items, he can do so within 14 days after receiving the order, as long as the products are intact, sealed, complete and in the original packaging, which cannot be damaged, altered or scratched.

To exercise their right of return, the customer must send an email to, specifying the order number. Refunds can be made using the original payment method.

The customer must send us the item (s) to the following address:

BEATBAG (Pedro Grilo)

Manuel Simões Street, Quinta Simões nº19, Brejos do Assa

2050 - 057 Palmela



The customer must return the item (s), request a refund and make a new purchase. The entire return process is properly described in the item RETURNS.


Only if the reason for returning the order was the responsibility of BEATABAG, the respective shipping costs will be refunded (example: defective products or different from the items actually ordered). O Return of the article must be done by registered mail.